CHSI, within this platform, has created a strong CRM module, wherein everything from sales channels to policy holder communications is managed seamlessly. The company brings automation that most of its clients— primarily tier three and four insurance companies--haven’t yet experienced. CHSI also has highly configurable policies, making it extremely easy for customers to add new states, along with associated rating, binding, issuing & administrations of policies and even new lines of business. Another key module in CHSI’s SaaS-based Connections is dedicated to billing. “Since most of our customers are small, they are using small accounting packages, so having a premium billing module that makes them manage premiums, taxes, and reporting is very important,” says Lee Mashore, CPO, CHSI Technologies.
The next big mission for the company is to expand the claims system that will, in turn, support workers’ compensation
Tailor-making the solutions for the customers is another of CHSI’s key attributes. The firm executes a unique solution called “Implementation Analysis,” in which its sales team holds meetings with prospective clients for a couple of days to assess functional processes around claims, billing, insurance, coding and so on. Through this, the company gets a clear picture of the most fitting module to implement and as well as the cost. This process gives the clients great transparency into the company’s operating dynamics and also into their budgets. Though CHSI Technologies does not build custom software for each of its customers, the modules it offers are highly customizable.
“The customers come for the software but they stay for the service,” says Mashore proudly. CHSI Connections has helped many clients over the years, including a provider of property and liability insurance in Northern California that served the medical industry. The client approached CHSI Technologies to issue renewed policies to 4,200 policy holders. The client then engaged the company to work on the workers’ compensation program and, with CHSI’s help, the policies were processed well ahead of the deadline. This extraordinary feat exhibits the company’s customer service prowess.
Currently, CHSI has over 50 insurance programs using its software across the country, another great accomplishment for the growing CHSI team. Further, the company aims to tweak its systems with new modules and components, as well as offer integrated predictive modeling. With an inflow of strong business intelligence components that have been recently added into the company’s software, CHSI Technologies looks to penetrate other insurance industry markets that still remain untouched. The next big mission for the company is to expand a claims system that will, in turn, support workers’ compensation. Being customer oriented and mission-driven, CHSI Technologies is primed for achieving monumental success in the insurance industry.