“Conventional paper-based operations and workflows eventually result in a communication gap during claim processing which plagues both the insurance companies and their customers. Our solution is designed to provide multiple, seamless communication channels that mitigate such challenges and provides exactly what our clients and their customers want,” states Bray. ACD’s platform is comprised of three main segments—AutoLink®, Self(ie)Service®, and SubroLink®.
AutoLink® provides carriers and adjusters a unified platform for communication, on-demand dispatching and management of the entire material damage process.
ACD’s platform is designed to speed up every step of the complex claims management process while making it highly cost-effective for both insurers and their customers
“The secret to our success is our highly client-focused approach and thorough market research combined with a relentless drive to innovate,” remarks Bray. The company always looks to improve its offerings, deliver newer technologies, and streamline client processes through deep analysis of what customers require today and what they will need in the future. Such an approach has greatly benefitted ACD’s clients. For instance, an insurance company was encountering profound difficulties with its own network of 350 independent appraisers. Through use of ACD’s platform, the company could accurately monitor and dispatch its appraisers based on their previous performance, proximity to the appointment site and then triage appropriately if the situation warranted an in-person inspection not possible with Self(ie)Service®. This resulted in the company processing its claims much faster and saving significant operational costs.
ACD has received considerable recognition for the value it brings to the industry with its ground-breaking solutions. However, the firm aims to go beyond what it has achieved to date. ACD has been aggressively working towards integrating advanced AI, machine learning, and computer vision technologies into its platform. This will allow them to substantially forge ahead of their competitors and gain a much larger market share in the insurtech space in the immediate future.