Insurtech's Role in the Insurance Value Chain

Insurtech solutions perform a wide range of purchasing tasks, such as helping businesses compare offerings, or providing a quote and binding coverage with just a few clicks and pieces of data. These solutions are powered by strong analytics backed by big data. In some cases, it’s possible to complete the entire transaction of purchasing a worker’s compensation policy in a matter of minutes. A policy is even emailed to you at the conclusion of the transaction. Insurers also have the ability to pick their customers. Their choices are based on propensity and retention models that predict the ability to win an account, the probability of losses that an account might sustain and the probability that the business would stay loyal to the same insurer for a long term.

Underwriting and Pricing

Use of predictive models for pricing is very common in workers’ compensation. Insurers have the ability to analyze hazards inherent to the client, loss patterns and a myriad other details before writing a piece of business. Artificial intelligence, machine learning, and predictive models help drive more accurate pricing, and an improved prediction of services the business would most benefit from.

Service

An organization’s ability to protect the safety of its employees, and rapidly bring them back to work after an accident, is key to running a successful business. Insurtech solutions have had a tremendous impact in this area of workers’ compensation insurance. Artificial intelligence solutions for personality assessment can hire the right employees for the job. Moreover, job sites can be monitored to reduce worker injuries and lower workers’ compensation claims. Solutions include aerial surveys by drones; wearables that detect improper lifting; smart helmets that identify unsafe environmental conditions; sensors that track the movement of people near hazardous sites; dash cams that alert a driver when distracted or drowsy; and telematics devices that help improve driving behavior. There are infinite possibilities, including artificial/virtual reality solutions that reinforce just-in-time training.

Claims

Claims is another function that has been significantly altered by Insurtech solutions. Big data, artificial intelligence, and machine learning are used to detect fraud; triage claims to ensure those likely to become complex are escalated to experts earlier in the process and to guide workers to facilities that will provide the best medical outcomes. Automated claims adjusting also eliminates delays when claims are routine in their exposure or severity. Finally, data from the job site can provide guidance for return-to-work solutions, guaranteeing the most positive impact for the injured worker and their business.

In conclusion, actively partnering with insurtechs can help commercial carriers grow their customer base, improve their cost structure and expand their services. Carefully constructed proofs of concept, pilots, and the appropriate partnership models allow a carrier to reap benefits with the right Insurtech partners. Insurtech creates a powerful partnership between the technology supplier, carriers, agencies, and policyholders enabling each of them to benefit from the implementation of these technologies.

Check out: Top InsurTech Solution Companies